英语阅读：Air flight reservation 航班预定
学英语是一种“主动思维”行为，而不是一种被动的机械模仿，简单的英译汉行为。
下面对话中有两个“角色”在互动，我们真正要“带着”思维思考活动去从这段对话里最大限度“学并学好”英语，当然也应该分别从这两个角色角度(假如我是机票预订员和假如我是预订机票的顾客)“我该说什么(英语)？”，而不要不分青红皂白，也不动脑子，只会机械模仿并记忆英语地“学”这段对话。
一、你打算怎么学下面的英语？
Reservations (airline)
Do you have any flights to Sydney next Tuesday afternoon?
Clerk：Northwind Airways, good morning. May I help you?
Mary：Yes, do you have any flights to Sydney next Tuesday afternoon?
Clerk：One moment, please... Yes. There´s a flight at 16:45 and one at 18:00.
Mary：That´s fine. Could you tell me how much a return flight costs? I´ll be staying three weeks.
Clerk：Economy, business class or first class ticket?
Mary：Economy, please.
Clerk：That would be €346.
Mary：OK. Could I make a reservation?
Clerk：Certainly. Which flight would you like?
Mary：The 16:45, please.
Clerk：Could I have your name, please?
Mary：My name is Mary Jones, that´s M-A-R-Y J-O-N-E-S.
Clerk：How would you like to pay, Ms. Jones?
Jones：Can I pay at the check-in desk when I pick up my ticket?
Clerk：Yes, but you will have to confirm this reservation at least two hours before departure time.
Jones：I see.
Clerk：Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.
Jones：Thank you.
二、假如我是机票预订员(Clerk)：我的“工作语言”有哪些？
除了“学”这些英语，你“还会说”英语吗？
1) Clerk：Northwind Airways, good morning. May I help you?
1.Okay.I got you.If someone is calling in to book a ticket,I know what to say un the beginning.
I'll identify myeslf(=say the name of my company,introduce myself.I'll say (This is)Northwind Airways.
见到Northwind Airways时，会用这个英语表达吗？这才是问题所在：学过的英语“不会用”，只会“英译汉”：把英语Northwind Airwsys翻译成中文“才能懂”。
2.Okay.After I greet a customer,I'll say How may I help you?
How may I help you什么意思？不是英译汉，是“说”英语：How may I help you means May I help you,or What can I do for you or May I help you.
你是否在“用”(已知)英语，是学习的关键。
2) Clerk：One moment, please... Yes. There´s a flight at 16:45 and one at 18:00.
1.Okay.I got you.One moment,please means Just a minute,or Hold on,please,or Give me a second please.
能想起并“说”这些英语吗？“读”英语，却“说”它的中文“才能懂”，不叫“英语阅读”。
3) Clerk：Economy, business class or first class ticket?
Okay.I got you.I'll ask the customer what class dhe'll book.Do you want an Economy class,or a bussiness class,or a first class.
Economy clasd is the cheapeat ticket.First clasd is the most expensive.Businesd is between economy and first class.
4) Clerk：That would be €346.
Okay.I got you.If I want to tell her how much it costs,I'll say That would be $ 300,400,and so on.I'll say That would be.That would be.
5) Clerk：Certainly. Which flight would you like?
1.Okay.I see.Of course,definitely.What flight would you like to book?
2.Say Would you like,not Do you want? It's not polite.
6)Clerk：Could I have your name, please?
Okay.I got you.If you book a ticket,you need to tell her your name.But do not say What's your name.Say May I/Could I have your namr,please?
7)Clerk：How would you like to pay, Ms. Jones?
Okay.I got you.I'll say How would you like to pay,or How are you going to pay if I want to know if she'll pay in cash,by card,or something else.
你可以“说”中文“您怎么结账付款”，但是，我更希望你能锻炼“说”上面的英语，因为你不是不会说中文，你是不会说英语。
8)Clerk：Yes, but you will have to confirm this reservation at least two hours before de
departutre.
Okay.I got you.When we book a ticket,we must confirm it=tell them that we still need the ticket so they will not resell it.
这样“学”英语时“用”英语表面比较繁琐，远不如“直接告诉我中文，然后我回去自己背”来得直接干脆。但是，这才是真正打下牢固英语基础的训练。
下次训练从顾客角度学习这段对话。